Connecting social channels

Connecting social channels

Beyond WhatsApp, Octa8 connects to a wide range of social channels — Facebook Pages, Instagram, LinkedIn, YouTube, Pinterest, Threads, Mastodon, Discord and more. All of them are managed from the channels hub at /user/channels.

The connect flow

1. Open /user/channels and pick the channel you want to add.
2. Choose Connect. You're redirected to the provider to sign in and authorize access.
3. Approve the requested permissions on the provider's site.
4. You're returned to Octa8. For providers with multiple assets (e.g. several Facebook Pages or YouTube channels), pick the exact page, profile or channel to link.

Keeping channels healthy

Authorizations can expire when you change a password or revoke access at the provider. The Channels health page flags any channel that needs re-authorizing — just run the connect flow again to refresh it.