Connecting a WhatsApp channel

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Link a WhatsApp number by scanning a QR code so you can send and receive messages.

Connecting a WhatsApp channel

Connecting WhatsApp lets Octa8 send and receive messages through your number — handy for order updates and conversations. Your channels live in the hub at /user/channels.

Connect via QR code (Evolution)

Go to /user/whatsapp/evolution and choose Create & show QR to provision an instance.
On your phone, open WhatsApp → Linked devices → Link a device.
Scan the QR code shown on screen. The page waits and updates automatically.
When it reads Connected!, the number is linked and ready to send and receive.

Official WhatsApp Cloud API

For a business number on Meta's official API, the platform also supports WhatsApp Cloud. That connection is configured by the operator with your WhatsApp Business credentials rather than a QR scan — ask your operator to enable it if you need the official API.

Tip: keep the linked phone online and connected to the internet. WhatsApp's linked-device sessions can drop if the phone stays offline for a long time — just re-scan to reconnect.

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