Connecting a WhatsApp channel
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Link a WhatsApp number by scanning a QR code so you can send and receive messages.
Connecting a WhatsApp channel
Connecting WhatsApp lets Octa8 send and receive messages through your number — handy for order updates and conversations. Your channels live in the hub at /user/channels.
Connect via QR code (Evolution)
- Go to /user/whatsapp/evolution and choose Create & show QR to provision an instance.
- On your phone, open WhatsApp → Linked devices → Link a device.
- Scan the QR code shown on screen. The page waits and updates automatically.
- When it reads Connected!, the number is linked and ready to send and receive.
Official WhatsApp Cloud API
For a business number on Meta's official API, the platform also supports WhatsApp Cloud. That connection is configured by the operator with your WhatsApp Business credentials rather than a QR scan — ask your operator to enable it if you need the official API.
Tip: keep the linked phone online and connected to the internet. WhatsApp's linked-device sessions can drop if the phone stays offline for a long time — just re-scan to reconnect.
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