Tracking an order

Tracking an order

Every order you place is followed end to end. Open the Orders tab on /user/smm to see status, delivery progress, start count and remaining units for each one.

Order statuses

• Pending / Awaiting approval — received, queued for dispatch.
• Processing / In progress — running at the provider; progress updates as units are delivered.
• Completed — fully delivered.
• Partial — delivered in part; the difference is refunded to your wallet.
• Cancelled / Refunded / Failed — stopped; any charge is reversed where applicable.

Actions on an order

1. Request refill — on warranty-backed services, asks the provider to replace dropped units.
2. Cancel order — where the service supports it and the order isn't already in a final state.
3. Open link — jump to the target you ordered for.

Public status lookup

You don't have to sign in to check a status. Visit /tracking and enter the order number, or open a deep link of the form /tracking?ref=ORDER_NUMBER. This view is status-only and exposes no personal data.